EXCHANGES/REFUNDS/REPLACEMENTS SHIPPING/ONLINE ORDERS RING SIZES CHAIN LENGTHS ABOUT THE JEWELLERY WE LOVE A GOOD COLLAB INTERNSHIPS/COLLABORATIONS/BLOGGERS/MODELS
What is your refund/exchange policy?
Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within 2 days of receiving them for a different item, provided that the original piece is in original condition and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged. Earrings cannot be exchanged for hygiene reasons.
In the event of an exchange ( includes sizing issues as well ), the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer won't be refunded.
My jewellery is broken or damaged - can I get a replacement?
We will replace a damaged or broken piece up to 3 days from the date you receive it if the damage is on account of a manufacturing issue on our part.
What happens if my jewellery breaks?
Our jewellery is very delicate, it cannot be handled roughly like statement pieces. Just like glass can break, delicate jewellery can break too if not handled with care. For example; if we added a thicker chain on our starburst necklace, it wouldn't look as pretty as our current piece. There's a lot of design planning and visual consideration before we make a piece.
However, SL is happy to repair your item for you. Repairs start at Rs.500/- and will increase depending on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Please be ready to provide your receipt from original purchase. Discontinued designs cannot be repaired especially if it was purchased from us 6 months ago.
I've placed an order online & need an update. Who do I call or email?
You can also reach out directly at email@example.com. All of your orders are packed by hand from the studio, Monday-Saturday 11 - 7 pm. That is the best time to contact us and to expect a timely response :) We take upto 24 to 48 hours to respond, so patience is muchly appreciated.
How long does it take to get my Shop Lune?
Within 3-4 working days. If an item is not in stock, we special order it for you! Special orders take about 2-4 weeks to be made and prepared for shipping.
Please allow 3-5 weeks (India orders) or 4-6 weeks (International orders) for all special order jewellery to be handmade, just for you!
For any faster shipping services or to inquire on available stock, please email us at firstname.lastname@example.org or give us a call at our Mumbai location: +919967430430. We love our customers and will do what it takes to make you happy!
Do you ship internationally?
Yes, we ship to every place the post office lets us! To know more about the shipping charges, click here.
Match the zone in which you live to the prices.
What if you don't have my size online?
Please email us to special order any item in your size at email@example.com.
What if I would like something in a different material?
Give us a call for pricing information, or email us at firstname.lastname@example.org.
I'm ordering a present - do you gift wrap?
Yes, it comes in a SHOP LUNE gift wrap and with a love note you can write your greeting on! You can also email us a personal message that we can write out on the note for you.
Can I order a different chain than what is offered online?
Sure! You can call us to special order any charm with any chain length, or you can email us at email@example.com. Usually the chains SL uses are 18", 24" and 30". We often select which chain we think works best for each style, but if you’d like another length, just ask!
What if I have questions about the online store?
Is there an international ring size chart?
Yes there are many online, like this one: http://www.ringsizes.co/sizingtool.pdf
How do I find my ring size?
You can use this nifty site: findmyringsize.com
18" chain is just below your collarbone.
24" chain is at about chest level, just above your cleavage.
30" chain is just below boobies.
ABOUT THE JEWWLLERY
It depends one hundred percent on the person. Those with dry skin have less chance of fingers turning green. You can put clear nail polish inside ring which will protect it and your fingers.
WE LOVE A GOOD COLLAB!
if you're a brand, designer or artist and have an idea in mind, we're in!
We have collaborated with artists and writers like Rut who created our first logo, check out her page: https://www.facebook.com/artemonoverde?fref=ts
Our current logo has been designed by Sandhya Sethu Rahul and our ongoing collaboration with @_brohan.
I'm interested in interning at SHOP LUNE! Who can I contact?
We are always looking for eager and positive people to work with us! Please email us at firstname.lastname@example.org with a short paragraph about why you're interested, your resume, your availability and we'll get back to you. Subject line should be "Internship" followed by your current location.
I'm a model, photographer, influencer and I'd love to work with you? Who should I contact?
Send us an email with a few photos and contact email@example.com and if we feel you're a good fit we'll reach out.
I'm an artist, brand owner, work for another brand or company, and we have something interesting in mind and think we should collaborate and come up with something awesome?
We love collaborating! Please reach out to us at firstname.lastname@example.org. Thank you.